Frequently Asked Questions

Our products

Are your products medically validated?
Yes, every OrthoVita™ product is selected and validated by healthcare professionals specializing in orthopedics.

For which types of pain are your products suitable?
Our products are designed to relieve daily lower back, neck, joint, and muscle pain.

How do I choose the right product?
Each product page contains detailed information on benefits and indications. If in doubt, contact our customer service team, and they will guide you.

Orders & delivery

What are the delivery times?
We deliver within Metropolitan France in 6 to 10 business days after shipment.

How can I track my order?
A confirmation email with a tracking link is sent to you as soon as your order is shipped.

Do you ship internationally?
We ship to Metropolitan France as well as to countries in the European Union. Contact us for any specific requests.

Returns & refunds

What is your return policy?
You have 30 days after receipt to return your product. Proof of purchase is required to initiate the return.

How do I initiate a return?
Contact our customer service team by email, indicating your order number and the reason for the return. We will send you the instructions to follow.

Customer service

How do I contact customer service?
You can contact us via our contact form or by email. We respond within 24 hours on business days.